Frequently Asked Questions

Everything you need to know about your TAO Clean experience.

How do I know when to replace my brush heads?

For optimal hygiene and performance, we recommend replacing your toothbrush or facial brush heads every 3 months, or sooner if the bristles appear frayed.

What is the warranty policy for TAO Clean devices?

All TAO Clean devices come with a standard 2-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.

How long does shipping take within the United States?

Standard shipping typically takes 3 to 7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

Can I return my product if I am not satisfied?

Yes, we offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, minus shipping costs.

Are the UV-C sterilization bases safe to use daily?

Absolutely. Our Aura and Umma cleaning stations are designed to safely use UV-C light to kill 99.9% of germs and bacteria every time you dock your device.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options via Afterpay.