Returns & Exchanges

At TAO Clean, we want you to be completely satisfied with your skincare tools, which is why we offer a 45-day money-back guarantee on all devices. If you are not delighted with your results, we make the return process simple and transparent.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to begin your request and select the items you wish to return.

2

Print Your Label

Once your return is authorized, we will email you a prepaid shipping label and a Return Authorization (RA) number to include with your package.

3

Package Securely

Place the device and its charging base in the original packaging to ensure it is protected during transit, then drop it off at any authorized carrier location.

4

Receive Your Refund

After our quality control team inspects the returned unit, your refund will be processed back to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing